General Manager (Charleys Cheesesteak)

Job description

Key Responsibilities: Operations Management: - Oversee daily operations to ensure the store runs efficiently. - Ensure the business meets financial goals and standards for profitability. - Manage inventory levels, ordering, and control stock to minimize waste. Team Leadership: - Hire, train, and manage staff including shift supervisors, cooks, and service team members. - Foster a positive work environment that motivates employees to perform at their best. - Provide coaching and feedback to employees to improve performance and customer service. Customer Service: - Ensure excellent customer service standards are maintained at all times. - Address customer complaints and ensure resolution in a timely manner. - Implement customer engagement strategies to increase satisfaction and loyalty. Financial Management: - Manage the location’s budget and finances. - Monitor sales, revenue, and expenditures to ensure profitability. - Approve payroll and oversee the financial reporting process. Marketing and Promotions: - Collaborate with the marketing team to plan and execute local promotions and campaigns. - Monitor competitors and trends to keep the business competitive. - Build relationships w...