Customer Service Technician I - Kingsburg

Job description

Description The Customer Service Technician serves as the primary point of contact for customers, helping resolve issues, answer questions, and ensure a positive experience with Safe Food Alliance. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Greet visitors, ascertains nature of business, and escorts visitors to appropriate personnel. - Maintain accurate customer records and update account information in LIMS. - Escalate complex issues to supervisors when necessary. - Follow up with customers to ensure satisfaction. - Handle complaints calmly and work toward resolution. - Answers telephone and provides information to callers and/or routes call to appropriate personnel. - Maintain customer satisfaction and appropriate confidentiality. - Receives and secures incoming laboratory samples that are mailed, collected through courier services and customer drop off. - Subsample and distribute samples to appropriate departments. - Coordinate and communicate all customer courier stops and pick-ups. - Receive and track all sample surveys – for Walnuts, Prunes etc. - Maintains contact with customers and works with laboratory team for any customer communication. - Communicate with Pesticide, Microbi...