0000007185.VOIP ENGINEER I.INFO TECH - OPERATIONS

Job description

Manages and supports Dallas County’s enterprise voice systems by configuring, maintaining, and troubleshooting VoIP infrastructure. Works under general supervision to support platforms such as Cisco Unified Communications Manager (CUCM), voice gateways, SIP trunks, and Session Border Controllers (SBCs), while collaborating with network and support teams to ensure reliable voice services. Configures, maintains, and troubleshoots VoIP infrastructure following established standards. Monitors call quality issues and resolves routine VoIP incidents and requests. Collaborates with vendors and carriers to resolve service issues and coordinate changes. Assists with upgrades, patches, and backups with assistance from Senior staff on VoIP systems. Ensures voice systems security through TLS, and SBC configurations. Works with networking teams to implement approved QoS and firewall policies. Performs other duties as assigned. Education, Experience and Training: Education and experience equivalent to a Bachelor’s degree from an accredited college or university in Computer Science, Information Technology, Mathematics, Engineering or in a job-related field of study. Two (2) years of hands-on supp...