Business Development Manager

Job description

Career Site Header Job Summary: The Business Development Manager leads, develops, and supervises the Business Development Specialists. This role manages daily departmental functions, supports field teams, and maintains a high standard of customer experience throughout the sales and leasing journey. The Business Development Manager implements processes, reporting, and performance tracking to drive results, resolve escalated issues, and ensures compliance with lending regulations and licensing requirements. This position partners with senior leadership to enhance operational effectiveness, support occupancy goals, and maintain competitive positioning in the market. Job Duties: - Oversees the staffing, development, scheduling, and daily operations of the Business Development Specialist (BDS) team by providing leadership, direction, and guidance on day-to-day responsibilities. (Essential) - Collaborates with BDS to ensure excellent customer experience throughout the sales and leasing journey, including managing follow-up processes with each community, ensuring timely follow-up on unclosed approvals, and increasing overall closing percentages. (Essential) - Manages key day-to-day depart...