Guest Services Associate

Job description

$15.00 - $18.08 PER HOUR: GENERAL PURPOSE: The purpose of this position is to ensure Harmons’ customers leave the store with a positive experience. This person will be processing refunds, answering phones, providing postal services, filling balloon orders, and registering Foodie Club Cards, etc. This person will also provide exceptional customer service. ESSENTIAL DUTIES & RESPONSIBILITIES: - Follows established departmental and store policies and procedures - Ensures the cleanliness and sanitation of all Guest Services areas - Stocks Guest Services with needed supplies - Processes refunds - Performs a full range of postal services - Answers phones, sends, and receives faxes, makes copies - Registers Foodie Club Cards and trouble shoots problems/errors in registration, ensuring every customer is signed-up correctly and promptly - Sells balloons, UTA passes, movie tickets, etc. - Provides and tracks shrink guns and bean hats to associates - Scans items as quickly and accurately - Ensures pricing accuracy for items that are scanned - Handles money and gives accurate change to ensure a balanced till at the end of their shift - Provides exceptional customer service to every customer -...