IT Service Desk Specialist - III

Job description

Job Description NetImpact Strategies, Inc. is seeking to hire a Senior IT Service Desk Specialist to support a Federal Agency. This role is located 100% onsite in Fort Sam Houston, TX. May require occasional travel. Candidate must be eligible for a Secret Clearance. Key Responsibilities: - Provide advanced technical support and act as an escalation point for resolving complex hardware, software, and systems-related issues. - Provide clear, concise, and effective communication of technical information to both end users and management. - Maintain up-to-date technical knowledge to ensure effective resolution of issues and improve overall support quality. - Manage call overflow during peak periods, ensuring support requests are logged in the ticketing system per service level agreements. - Perform on-site maintenance for government-owned equipment, ensuring full operational status after repairs, including testing both standalone and network-connected workstations. - Install, configure, and troubleshoot Microsoft Operating Systems, office automation software, and network protocols (TCP/IP, wireless). - Document all support activities in the ticketing system for government review and rep...