Senior Analyst - Customer Support with Turkish (Secondment)

Job description

ROLE PROFILE: Turkish Language Support Trading and Banking Workflow Customer Support Executive delivers all aspects of application support for LSEG products such as Eikon desktop and Workspace and DataScope, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. The Customer Support Executive will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanor always and ensuring that all the vital action is taken to resolve a customer’s enquiry. WHAT YOU'LL BE DOING: Responds to customers inquiries of medium complexity via phone, email and chat. Provides resolution to clients queries which may include but not limited to content explanation, product functionality how to, product feedback, password assistance, billing inquiry, etc. May work on issues of medium complexity involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream imp...