IT Field Technician

Job description

Responsibilities: Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers. Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management. Provides solutions to prevent problems from occurring in the area of responsibility including patch management. Reviews implement and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate. Provide on-site field support to customers and their suppliers including installation, servicing, and repairing systems, equipment and escorting any client/vendor suppliers. Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops,...