Service Coordinator

Job description

What we offer: Located in either our Itasca, IL facility he/he will help with scheduling and dispatching technicians for service, maintenance or emergency repairs outside the place of business and will act as a liaison between the customer and the company, making sure customer needs are met by creating a customer-to-client atmosphere in all interaction with internal and external customers. Responsibilities: - Work-life balance. - Career advancement opportunities. - A great manager and/or team. - A compelling work culture and company values. - A sense of purpose and employee appreciation. - Support & Stability & Technology Training: - Serve as the initial point of contact with escalated issues and inform manager. - Receive customer service calls and schedule or dispatch technicians to appropriate locations. - Relay work orders, messages, or information to or from technicians or customers. - Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service. - Communicate with the customer the status of service call and relay information to technician and service representatives as needed. - Prepare and schedule daily work and run...