Operations Delivery Manager

Job description

About the role The Operations Delivery Manager is an exciting opportunity that is responsible for Operational control and quality assurance across multiple business lines. You will be responsible for leading and managing all day-to-day operational delivery activities for in-scope service outcomes specific to Device as a Service (DaaS) and related dependencies within the Professional Services and Technology Sourcing team You will successfully establish, implement and ensure the sustainability of deal-specific operational governance in complex deals (role-, communication- and reporting-structure) with the onsite and field team, along with implementing operational measures to ensure and enhance customer satisfaction. Annual compensation: $100K - $130K: What you'll be doing: - Accountabilities - Ensure the delivery of services and the achievement of the contractual obligations. - Act as the primary point of contact for in-scope operational outcomes for the end-to-end DaaS service for key customers. - Accountable to own P&L and understanding how this contributes to the overall department P&L - Identify and manage service improvements where necessary, also identify opportunities to impro...