Technology Support Specialist

Job description

Position Title: Technology Support Specialist Division: Potawatomi Training: Location: Anniston, AL: Compensation Plan: SCA: Employment Class: Full Time-Regular: Position Summary: The Technology Support Specialist reports directly to the Technology Support Team Lead and provides technical support as well as maintenance of technology-related equipment in support of both instructors and students. Essential Duties & Responsibilities: · Provide on-site setup, support, and troubleshooting of equipment, for instructor-led classroom training, conducted at the CDP · Properly secure, store, and maintain equipment, including restoration of factory settings, uploading of new documents/software as requested, and sanitization of equipment · Responsible for the inventory, documentation, and possible repair of all equipment · Instruct end users (both instructors and students) on hardware and software applications · Assist users with technical problems; respond to special requests and last-minute changes · Communicate regularly with Technology Support Team Lead, PMO staff and Corporate IT staff, regarding status of support efforts and new requirements related to training support technology · Confi...