ITMS 2nd Line Technician

Job description

Join our Team as a ITMS 2nd Line Technician! Location: Swindon: Salary: Competitive: Hours: Monday- Friday- Shift based between 08:00 - 18:00 About the role: As an IT Managed Services Technician, you’ll be at the heart of our support operation—helping customers keep their technology running smoothly across Windows, macOS, servers, Microsoft 365, networking, security tools, and cloud services. You’ll handle a varied mix of remote and occasional on‑site support, taking full ownership of your tickets and delivering solutions with confidence, clarity, and care. If you enjoy problem‑solving, thrive in a fast‑paced environment, and want a role where every day brings something new, this is the place to grow your skills and make a real impact. What makes you a great fit: Clear, professional communication and a customer‑focused approach Strong organisational skills with the ability to manage multiple priorities Proactive mindset with a drive to research and resolve technical issues Ability to stay calm, positive, and solutions‑oriented under pressure Experience working to SLAs and maintaining high‑quality documentation Empathetic and professional in all customer interactions Collaborative t...