Senior Manager, Customer Insights

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Senior Manager, Insights will lead advanced reporting, analytics, and insight generation in support of enterprise decision-making across CVS Health / Aetna. This role is intentionally hands-on and data-forward, with a strong emphasis on reporting (including reporting automation) and translating complex data into clear, actionable insights for senior leaders. This role sits at the intersection of data, storytelling, and business strategy—owning how insights are produced, automated, and delivered across the organization. Key Responsibilities: Reporting & Analytics Leadership: - Lead the design, development, and ongoing evolution of standardized, automated reporting for customer, member, and business performance insights, which...