Student Account Representative

Job description

Position Overview The Student Accounts Representative (SAR) provides comprehensive support to students and Authorized Payers by delivering accurate guidance on billing, payments, and account management while promoting financial understanding and resolution. This role manages student account inquiries through Salesforce, supports collections and third-party billing, and ensures accurate processing of payments and departmental transactions. Responsibilities: Provide clear and accurate guidance to students and authorized payers regarding tuition, fees, billing cycles, payment options, and account status. Manage and document all student and payer interactions in Salesforce, ensuring timely follow-up and case resolution. Conduct outreach to students with past-due balances and support them in understanding and resolving outstanding charges. Process and post student payments (cash, check, 529 plans), ensuring accuracy and proper account application. Handle third-party billing by generating invoices, coordinating with sponsors, and ensuring proper payment processing. Reconcile daily financial transactions, including deposits, petty cash, and departmental receipts. Collaborate with the Offi...