Assistant Store Manager

Job description

Assists the Store Manager in co-ordinating the daily operations of the store and the daily activities of the sales team. Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times; in order to maximise sales and profitability. Maintain high standards in all spheres of responsibility within the branch. Contribute to the smooth running of the branch by supervising shop floor activities, administration, and staff development with Store Manager. Work jointly with the Manager to implement Company Policies and Procedures. Run the store in the absence of the Manager. Principal Accountabilities: Customer Service/Sales: - Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. - Introduce selling benefits and various features of merchandise range. - Maximise sales through detailed product knowledge and add on sales. - Be knowledgeable about store layout, products and stock availability. - Deal with customers in a polite and efficient way, always considering their needs. - Handle customer complaints tactfully, always adhering to company policy. - Process transactions in an effi...