Senior Operations Support Specialist

Job description

Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta, Premium and Crossmark employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required. - Chooses grades that may affect the field merchandisers’ scorecards. - Completes “Quality Checks” on new jobs/actions. - Answers phone calls with professional phone etiquette as well as chats, text, & emails. - Provides Walmart Volt software administration. - Provides Premium 360, onboarding, and eLearning support - Documents issues with proper grammar and spelling. - Emails internal business partners from Client Accounts, Field Operations, HR, Payroll, I.T., and many more with escalation reports. - Navigates multiple cloud-based applications for functionality and resources. - Escalates trends to Supervisor. - Other duties as required. Minimum Qualifications-Education and Experience: - High school - Exper...