Support Operations Associate I

Job description

Do you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If you answered yes, we are looking for you to join our Alarm.com contact center. In this role, you will provide phone-based technical support for our dealers by helping them ensure devices in end user’s homes and businesses are functioning properly. Prior technical knowledge is not required; however, technical curiosity and a willingness to learn are key to your success in the role. In fact, candidates without previous technical support experience are strongly encouraged to apply; we see great success in candidates coming from retail, food service, and hospitality industries that are looking to make a career change. RESPONSIBILITIES: Provide exceptional phone-based customer support regarding Alarm.com products and services Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service. Share knowledge within the team via documentation, on-going trainin...