Customer Success Manager - U.S.

Job description

US - Customer Success Manager About Teton: Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery. The Role: As Teton's West Coast/Central Customer Success Manager, you'll own a book of business across senior living operators in the western and central U.S.- guiding them from go-live through long-term adoption and value realization. You'll be part of a team that collaborates with all levels of the Senior Living portfolio. You are the main champion at the community level: translating Teton's AI capabilities into operational wins, surfacing risk before it becomes churn, and ensuring every community in your portfolio sees measurable impact on resident safety, staff workflows, and clinical outcomes. This is a high-ownership role. You...