Advisory Manager

Job description

Purpose of role: The purpose of the Blackmores Group Naturopathic Advisory team is to provide trusted and reliable support for the public, retail partners, internal stakeholders and healthcare professionals in relation to our portfolio of products. The Advisory Manager’s role is to manage and lead the Advisory Team in all aspects of their function by having strong product knowledge, naturopathic expertise a nd customer understanding. This is a 12 months mat leave cover; full-time position which suits someone with demonstrated people leadership experience to coach and build capabilities of qualified naturopaths. This role is b ased in NSW, with a requirement to work in either Warriewood or Surry Hills. Responsibilities include: Lead Advisory team to deliver world class service through a high level of product knowledge, naturopathic expertise, and customer understanding. Lead continuous improvements across the team to ensure efficient and effective customer service and data capture, including but not limited to new processes and new technologies. Respond to and support team members in managing customer complaints that need escalation to a more senior team member. Manage the Advisory...