Technician C, Electric Service Support Center (SW)

Job description

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Electric Service Support Center Technician C THIS POSITION IS ALSO BEING POSTED AT THE ESSC TECHNICIAN B LEVEL (R-029820); WE CURENTLY ONLY HAVE ONE OPENING TO FILL. Role and Scope of Position: The Electric Service Support Center Technician plays a critical role in delivering a best‑in‑class customer experience for predominantly contractors and electricians needing electric service to residential homes and businesses. Individual will be seated, on the telephone, wearing a headset, using a computer and keyboard all day. This is not a field position. This position works as part of the Electric Service Support Center team responsible for the high volume of incoming calls and correspondence from its customers with quality, timeliness, and efficiency. Custo...