Executive AV Engineer

Job description

Position Summary The Executive AV Engineer plays a critical role in enabling seamless communication and collaboration for client executives. This position combines advanced technical expertise with exceptional customer service skills to ensure the success of executive-level meetings and events. The role requires adaptability, professionalism, and the ability to thrive in fast-paced, high-pressure environments. Key Responsibilities: - Maintain ongoing communication with the Executive Support team regarding assigned calls, day-to-day AV operations, scheduling, and video conferencing issues. - Ensure maintenance and troubleshooting of audio-visual and video conferencing systems in executive conference rooms. - Deliver real-time, white-glove technical support for video conferencing. - Open, track, and resolve tasks promptly. - Assist with Move/Add/Change requests. - Monitor video conferencing calls at end-user event sites. - Perform equipment swaps in executive conference rooms to maintain service levels. - Manage Break/Fix and RMA requests. - Develop and refine AV/video conferencing group support processes. - Install and maintain video conferencing room hardware, ensuring minimal down...