Debit Card Fraud Specialist

Job description

Job DetailsJob Location: Rapid City Operations Center - Rapid City, SD 57701Position Type: Full-timeEducation Level: High SchoolJob Shift: DayJob Category: BankingRole: The Debit Card Fraud Specialist is responsible for the investigation of fraudulent, illegal or improper activities by internal or external means, and the prevention and recovery of losses sustained by such activities. Essential Duties and Responsibilities: Conducts investigations of fraudulent activity to ensure minimal loss to the organization. Reviews fraud filter alerts and processes alerts; records and escalates issues; monitors unusual debit card activity and notifies appropriate parties of fraudulent activity. Processes debit card cancellations and reissue requests; works with third party applications; updates card status in related systems and tracks card orders. Provides customer service support to branch personnel, customers, and customer care, assisting with questions and issue resolution. Processes various department reports, inboxes and fraud alerts. Reviews fraud trends and completes common point of purchase analysis and makes recommendations to management for card reissues. Assists management with reco...