Strategy & Transformation Manager

Job description

Do work that matters Reporting to the Head of Strategy & Transformation (Customer Service Network), you’ll play a key role in shaping strategy and driving it through to execution across the branch network. You’ll help define priorities and initiatives, using structured problem solving and insights to set direction then translate that into clear, actionable plans. Beyond thinking, you’ll deliver. You’ll own key initiatives end-to-end, ensuring they’re well defined, executed effectively, and embedded into day-to-day operations. If you’re comfortable navigating ambiguity, solving complex problems, and keeping momentum, you’ll directly influence the success of transformation programs and the delivery of customer and business outcomes. See yourself in our team: As the public face of CommBank, the CSN delivers a seamless banking experience to more than 10 million personal and small business customers through the largest network of branches in Australia. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. CSN helps our customers access the full range of retail banking products and transactions, with every team member from Cus...