Cards & Clearing Officer - 15 Month FTC

Job description

Hiring Manager: Vicki Kyslun JOB OVERVIEW: This role is responsible for accurately and efficiently handling Card & Clearing transactions, following established procedures and compliance requirements. The role focuses on processing payments, maintaining clear records, and supporting the team by ensuring all work is completed to a high standard. Attention to detail, reliability, and a willingness to learn are key. RESPONSIBILITIES: Cards & Clearing Processing: team. - Responsible for the accurate and timely processing of Card & Clearing tasks and related tasks. - Use technical knowledge to operate withing regulation and legislation. - Accurately execute work within SLA - Respond to customer queries in person, by telephone or in writing. - Ensure open and honest communication, and raise any questions, errors or concerns with senior members of the Customer Excellence: - Provide friendly and professional service to customers, handling queries promptly and accurately. - Escalate complex or unusual issues to more senior colleagues or the manager as appropriate. - Help ensure customer requests are resolved efficiently and within agreed timescales. - Maintain open and timely communication w...