Customer Service Rep 2

Job description

SECRETARY OF STATE (DEPT OF STATE): The mission of the Office of the Arizona Secretary of State is to provide services throughout the state to: Preserve our history Promote engagement; and: Protect the future: The office strives to achieve this mission by being trusted, accessible, innovative, and secure Customer Service Representative 2: Job Location: Address: 1700 W. Washington St. | Phoenix, AZ 85007 Posting Details: Salary: 20.00 Grade: 15: TEMP TO HIRE: Job Summary: The Business Services Representative performs advanced customer service functions by responding to inquiries and requests initiated by the public via telephone, email, mail and in-person interactions. This position is responsible for processing and fulfilling Public Records Requests, reviewing and determining the approval or rejection of Remote Online Notary (RON) and Electronic Notary applications, and managing all notary- related submissions in accordance with established statutes, policies, and procedurals standards. Job assignments and responsibilities may evolve based on operation needs. Employees in this role are expected to develop proficiency across multiple functional areas and will eventually be cross tra...