FMC Dealer Community Manager
Ford Motor Company · Dearborn, Michigan, US
In this position… Serving as the primary bridge between Business Owners and Information Technology (IT), this role manages complex systems to ensure they mee...
Job description
In this position… Serving as the primary bridge between Business Owners and Information Technology (IT), this role manages complex systems to ensure they meet evolving business requirements. The FMC Dealer Community Manager ensures optimal platform performance and content relevance while fostering a robust, collaborative online community for dealership personnel. This position is critical in modernizing dealer communications and driving the adoption of next-generation digital tools. What You’ll Do…: · Platform Governance: Serve as the product lead for the FMC Dealer platform, overseeing content architecture, updates, and system performance across all designated platforms. · Digital Tool Development: Lead the end-to-end development and management of Message Center communications, including online forms (surveys/registrations), mobile service ordering interfaces, and advanced search functionalities. · Technical Modernization: Drive the roadmap for the development and launch of new communication tools designed to replace legacy electronic field communications. · Cross-Functional Liaison: Act as the primary point of contact for IT Security, SPS, and BAC/WSG groups to manage login proto...