Customer Support Team Lead - France

Job description

📍This is a hybrid position, we expect you at least 2 times per week in our HQ in Eindhoven. This is what you tell people at parties 👋 At Sendcloud, we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping. What you will do in this role 🧐 Our Customer Support team makes sure that all of our customers get all the help they need to let their business grow. We want to destress the customer with the shipping of parcels and arranging returns. Our mission is to keep the logistical process as simple as possible. We are looking for a Team Lead Customer Support France to help us with managing the priorities of one of our Customer Support teams for the french market, while managing priorities you are also busy with coaching and developing your team. On a daily basis you are in charge of the activities of a small customer support team of +/- 8 Custom...