Lead IT Support Technician

Job description

About the role Chime is building a world-class IT Support & Operations organization that delivers exceptional employee experiences while scaling reliably and securely. Our IT team partners closely with employees across the company to ensure technology enables productivity, collaboration, and growth. As a Lead IT Support Engineer , you will serve as the sole on-site IT presence in our New York City office, owning all aspects of local IT operations while acting as a senior individual contributor within the broader IT Support & Operations team. This role requires strong technical depth, operational excellence, and a high bar for customer experience. You will be responsible for end-to-end IT support for local employees, AV systems and events, new hire onboarding for the East Coast, and hands-on office IT management. You will act as a senior IC role model by mentoring and supporting junior team members, influencing team standards and best practices through example, technical excellence, and collaborative guidance rather than direct management. The base salary offered for this role and level of experience will begin at $127,000 and up to $175,000. Full-time employees are also eligible fo...