Telephone Financial Consultant

Job description

Location: 2416 Philadelphia Street Indiana, Pa 15701: or: 539 West Mahoning St. Hours: Monday Friday 7:00a.m.- 7:00p.m Saturday 8:00a.m.- 3:00p.m. Sunday 10:00a.m.- 3:00p.m. (Additional hours as necessary to meet the objectives of the department) Function : Assumes responsibility for ensuring all external and internal customer telephone inquiries and research requests are satisfied in a timely, courteous, and professional manner. Supports Branch Network to allow focus on In-Branch customers. Duties and Responsibilities: Assumes responsibility for ensuring the satisfactory handling of internal or customer related telephone inquiries or service-related problems by performing the following functions: Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction. Providing customer and internal personnel with accurate product knowledge and service information, as well as operational knowledge that will assist personnel in the successful completion of their duties. Providing professional written correspondence to customers when necessary. Answers incoming customer service calls to include but are not limited to: Inquir...