IT Support Specialist II

Job description

Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Primary Function: This role is responsible for delivering exceptional customer service and technical support across the global organization. They will ensure maximum uptime of IT services in support of production and back-office operations. This individual will have a strong background in delivering IT support services plus have an excellent, service-oriented approach to IT operations. This role provides hands-on technical support, but also acts as a site advocate for local sites, third-party partners, and internal team members. They are expected to effectively collaborate and communicate with...