Workforce Planning Senior Manager

Job description

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. The Workforce Management Team is responsible for supporting all aspects of Workforce Planning & Real Time Support for the channels within Direct Channels, this includes but is not limited to Contact Centres (Direct Banking, Direct Lending & Collection and Credit Solutions), across a number of existing and future channels. We are open to candidates based in Sydney, Perth or Melbourne for this role. This is a Permanent role. Do work that matters: Reporting to the Executive Manager Workforce Management, you will manage and lead the Workforce Planning & Real Time Support teams in support of the Direct Channels Customer Contact Channels, specifically focusing on workload and output, including quality assurance, across all the Workforce Planning & Real Time Support functions – Forecasting, Scheduling & Delivery, Budget & Capacity Planning & Real Time Process Support More specifically you will: We want to he...