Customer Service Mgr

Job description

**This role is not open for submission from outside staffing agencies** CUSTOMER SERVICE MANAGER: $75k-$85k/year The Customer Service Manager is a Senior-level position that provides leadership and management to a customer service support organization servicing products and services. Executes business strategy and processes to adapt and support customer requirements. Initiates and/or implements corrective action for complex customers and issues as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Identifies and contributes with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, customer service representative, order entry, and sales representatives. Manages and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite’s Platinum customer service levels are maintained. Who You Are: - Highly self-motivated individual with a driven mentality - Customer oriented - Motivating Leader - St...