Senior Manager, Membership Services Operations

Job description

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Senior Manager of Membership Services Operations to drive operational excellence while amplifying the member experience through a hospitality-first mindset. Reporting to the Director of Membership Services Operational Excellence, this leader will translate the Membership Services vision — We empower every member to perform every day — into scalable, high-impact operational practices. You will serve as a critical bridge between strategy and execution, leading frontline leadership while championing cultural transformation that extends beyond service into a deeply member-centric experience. Responsibilities: - Lead and develop Operations Managers and their teams, fostering a high-performance culture rooted in accountability, empathy, and a hospitality-driven approach to member experience. - Translate strategic priorities set by senior leadership into clear operational plans, ensuring consistent execution across teams and alignment with Membership Services vision and KPIs. - Drive p...