Office Support Coordinator (Administrative Support Coordinator II)

Job description

Position Summary San Diego State University is seeking an Office Support Coordinator (Administrative Support Coordinator II) to provide front-line customer service and administrative support for Transportation Services (TS). This role is central to ensuring a positive experience for faculty, staff, students, and guests by assisting with parking inquiries, policy interpretation, and appeals processes. Key Responsibilities: - Customer Service & Support: Provide day-to-day assistance at the service window, through email, and over the phone. Explain university parking rules and regulations, uphold policies, and resolve customer inquiries and concerns. - Parking Management System Expertise: Work daily in parking management softwares (including but not limited to: T2 Systems, Offstreet, PayByPhone, etc.) to troubleshoot customer issues and maintain accurate records. - Citation Appeals & Hearings: Provide determinations on first-level appeals; coordinate the administrative hearing process and superior court process for second- and third-level appeals when requested by the responsible party. - Safe Driver Program Coordination: Share responsibility for coordinating the Safe Driver program w...