Server & Storage Engineer

Job description

In our continuous journey of growth and innovation at Carnival UK, we are seeking a Server and Storage Engineer to bring fresh insights and expertise to our technology department. This pivotal role provides operational support to all systems and platforms, third line support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies. Key Responsibilities: Ensure that all requests for support are dealt with according to agreed procedures using software, tools, and techniques to investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate. Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd party vendors Work closely with IT colleagues (service desk, other third line teams, and project managers)...