Customer Service Lead

Job description

Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team. At Serenity, we’re building high-impact teams and transforming the way people experience well-being. You Know How to Serve. We’ll Teach You How to Guide. We’re not looking for industry-specific experience—we’re looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you’re driven to help people and skilled at having meaningful conversations, we’ll provide the training and support you need. The Role: Customer Service Lead: As a Customer Service Lead, you’ll help individuals take meaningful steps forward on their personal journeys. You’ll provide guidance, ensure they understand their options, and support them throughout the process. You’ll also lead by example, fostering a culture of trust and exceptional service within your team. If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity. What You’ll Do: - Build strong, supportive relationships with individuals beginning their journey - Educate and guide them to take the next steps toward their goals - Address concerns with patience and...