Patient Relations Specialist

Job description

Location: Medical Center - Fort Worth Department: Patient Relations/Services Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: This role serves as the first point of contact for family concerns, managing intake of complaints via phone and email, accurately documenting and triaging cases, and assigning them to appropriate Patient Relations Specialist for follow-up and resolution. The specialist is responsible for assuring compliance with the regulatory requirements involving patient rights, complaints, and grievances, established by external auditing agencies, including The Joint Commission (TJC), the Centers for Medicare and Medicaid Service (CMS), The Texas Department of Health (TDH), and state and federal law. Responsible for maintaining appropriate focus on the department’s regulatory responsibilities in each phase of the Patient Relations work flow. Coordinates patient materials to ensure compliance with changes and updates to the relevant laws and mandates set forth by TDH, CMS and TJC.. Coordinates internal practices to ensure the System remains in compliance with both auditing agency requirements and state and federal laws that pertain to patie...