(STL) Airport Supervisor
United Ground Express · St. Louis, Missouri, US
What to expect: As the Supervisor, you will assist the General Manager with day-to-day operations, service, financial and team performance. Most importantly,...
Job description
What to expect: As the Supervisor, you will assist the General Manager with day-to-day operations, service, financial and team performance. Most importantly, you will create a great place to work for the team, a welcoming environment for our customers, and ensure delivery of United’s flyer friendly service. How you will make an impact: - Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results. - Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities. - Sets a positive example for station team to ensure excellent customer service. - Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships. - Solicits customer feedback to understand customer needs and opportunities to improve their travel experience. - Demonstrates a calm demeanor during periods of high volume or irregular operations. - Provides coaching and direction to the station team to achieve operational goals. - Manages the station budget, staffing forecasts and resource requirements. - Responsible for maint...