Computer Technician (Tier 2)

Job description

Welcome to the official site for employment opportunities at MICA. At MICA, we empower our employees to use their talent in a variety of ways. We are pleased that you are interested in career opportunities offered at MICA. Job Title: Computer Technician (Tier 2) Department: Technology Services: FLSA Status: Non-Exempt: Grade: 5: Hourly Range: $22.80 - $28.46: Union: SEIU Local 500: Reports to: Lead Computer Technician (Tier 2) General purpose: The Computer Technician (Tier 2) will provide intermediate to advanced technological service and support for MICA’s administrative and academic computers and systems. Primary responsibilities include escalated troubleshooting, system administration tasks, endpoint and inventory management, project support, Tier 1 mentorship, and thorough ticket documentation, ultimately meeting the technology needs for MICA students, faculty, and staff. Essential Duties & Responsibilities: Deliver advanced helpdesk support for escalated tickets via phone, email, remote tool, and in-person visits. Diagnose and resolve complex hardware, OS, and application issues, ensuring minimal downtime for students, faculty, or staff. Deploy, configure, image, and upgrade d...