Specialist, Market Growth & Retention (Remote in New York) Required - Bilingual Spanish or French)

Job description

JOB DESCRIPTION Job Summary Provides support for member growth and retention activities including provision of telephonic application assistance for new and existing members seeking to obtain or maintain health care coverage, and confirms information accuracy for eligibility. Provides information to members (i.e. product overviews, premiums, gaps in care, care management, member engagement events, etc.) and assists as needed with resolution of issues, appointment scheduling, outreach to appropriate state entities, and provision of resources. Supports execution of member satisfaction, retention and quality initiatives. Essential Job Duties: - Proactively facilitates outreach to Molina members regarding upcoming recertification with the state/health plan; educates members on processes, qualifications, required documentation, and completes applications and submissions to the state. - Assists and resolves complex member issues related to application errors, immigration status, multi-family enrollment, premiums, eligibility, etc. - Manages individual state dashboards. - Handles inbound member calls. - Facilitates member reminders (i.e. product overviews, premiums, gaps in care, member e...