Sr. IT Support Analyst

Job description

Overview We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you. A Brief Overview Delivers technical support to end-users across the organization for computer hardware, software, and other technology equipment, including business-related applications. Serves as the primary point of contact for incoming support requests via calls and email. Provides system support and analysis utilizing technology solutions and works collaboratively with vendors. Responsibilities: What you will do: - Manages issues within the company's help desk tracking system. Creates and distributes help sheets, usage guides, and FAQ resources for end-users. - Tests new operating systems and a variety of software and hardware. Diagnoses and troubleshoots network outages and related issues, escalating as needed to ensure timely resolution. - Delivers end-user support by identifying the root causes of issues and implementing strategic solutions. - Assists in the implementation of new strategies and helps users feel comfortable with company techno...