IT Support Engineer

Job description

Job Title: IT Support Engineer Location: Reston, VA (REQUIRED): About This Role: This role will provide frontline technical support to employees, ensuring a seamless end-user experience across hardware, software, and workplace technology. You’ll play a key role in employee onboarding and offboarding, workstation lifecycle management, and the delivery of exceptional service, including white‑glove support for executive leadership. This is an excellent opportunity for a hands-on IT professional who enjoys problem-solving, working directly with users, and contributing to a collaborative, fast-paced environment. What You’ll Do: Serve as the primary local IT support resource for workstation setup, deployment, and distribution Install, configure, upgrade, and troubleshoot workstation operating systems, desktop hardware, and peripheral devices for both on-site and remote users Respond to user support requests, assess issues, and resolve technical problems efficiently and professionally Clearly communicate technical concepts and solutions to both technical and non-technical users Support and participate in IT infrastructure and technology initiatives and projects Provide occasional white‑gl...