Partners Customer Success Manager, LATAM

Job description

The Partners Customer Success Manager (CSM) for LATAM is the primary execution and coordination layer ensuring successful onboarding, operational delivery, and long-term success for customers within our regional partner ecosystem. You will serve as the critical bridge across Navan’s Global Launch and CSM teams, external Partner Account Managers, and Product/Engineering to align delivery plans and advocate for regional requirements. By navigating complex interactions with partner technical teams and customer stakeholders in Travel, Finance, and HR, you ensure partner-led engagements are consistent, efficient, and drive maximum value realization. What You’ll Do: - Coordinate the end-to-end onboarding journey for LATAM partner-supported customers, aligning Navan Launch Managers and partner implementation teams on scope, ownership, and risk mitigation. - Partner with Global Enterprise CSMs to monitor account health, lead operational check-ins, and ensure partner delivery execution aligns with long-term customer success plans. - Serve as the primary Navan operational point of contact for LATAM partners, streamlining communication flows and providing structured feedback to Partnership Ma...