Service Manager

Job description

Bobcat of Sedalia is a full-service Bobcat Dealership specializing in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offer parts as well as both mobile and shop service. Bobcat of Sedalia is seeking a skilled and experienced Service Manager to join our team. The Service Manager will be responsible for overseeing the daily operations of our service department, ensuring exceptional customer service, and maximizing efficiency and profitability. The ideal candidate will have strong leadership skills, a customer-focused mindset, and a proven track record in managing service teams. Responsibilities: - Handle the daily operation of the Service Department. - Delegate and direct service tasks, monitor the progress of current repairs, and manage service team members to ensure the team’s objectives and service goals are met - Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customer business - Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians. - Conduct regular (not less than monthly) meetings to compare performance with standa...