Automotive Service Advisor - Group 1 Ford of Southwest Houston

Job description

Overview GROW YOUR CAREER WITH FORD | DELIVER LUXURY SERVICE, BUILD LASTING RELATIONSHIPS Ford of Southwest Houston , part of the fast-growing Group 1 Automotive, an industry leader in automotive retail, is seeking a high-performing Automotive Service Advisor to join our team. This is more than a service role; it’s an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment. We’re looking for customer-focused, motivated professionals who take pride in their work and are driven to be at the top of their game. *Must be available to work weekends Responsibilities: - Greet customers in a timely, friendly manner and obtain pertinent vehicle information - Actively promote and build rapport with the customer - Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications - Generate and provide customer with a complete and accurate estimate of repair - Establish and communicate completion time of repair with customer and technician - Answer incoming service calls - Maintain and schedule service appointments - Follow prescribed procedures for customer...