Technology Support III

Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities: - Provides end-to-end SLAs, reliability, and uptime for applications and infrastructure. - Proactively monitor, troubleshoot, and resolve incidents using Grafana, AWS CloudWatch, Splunk, Dynatrace, APICA. - Maintain and enhance automated Control-M workflows; manage real-time data streaming via Kafka. - Maintain CI/CD pipelines with Jenkins; practice rigorous source control using GitHub and Bitbucket. - Develop, document, and enforce standard operating procedures; participate in on-call rotation. - Drive technical debt down by evergreening living operational documentation and orchestrating resolution utilizing Jira and engaging peer teams. - Utilize...