Cloud Solution Agent

Job description

Location: Work From Anywhere (Canada) - Bilingual Here’s what we do and why we do it We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/. Here's how you will contribute to the success of the company: Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our customers, which consists of both our direct and partner channels. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct customers, partners and other key stakeholders. Here's what your day-to-day will look like in this role: - Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives; - Provide training on our products and platform, along with onboarding and sales support to both new and existing customers; - Collect customer feedback and identify opportunities for Sherweb to co...