Front Desk Agent

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Front Desk Host is a unique position in which the attendant will be responsible for Front Desk, Bell Services, and Concierge Services. The Host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and most importantly hospitable warm arrival / departure experience. Essential Functions: - Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name. - Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest. - Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines. - Actively engage guests in and promote hotel loyalty program including new guest program enrollments. - Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond. - Assign and escort guest to rooms according to their preferences paying...