Business Insights and Analytics Lead- Branch Network Distribution

Job description

Citizens Bank is executing a multi‑year transformation of its retail branch network, requiring high‑quality insights, strong analytical judgment, and consistent decision support across performance management, experimentation, and strategic investment. The Business Insights and Analytics Lead, Branch Network Distribution will lead the team responsible for delivering those insights. This role manages a small, high‑impact analytics team that includes Senior Business Insights Analysts focused on (1) network performance reporting and dashboards and (2) branch action analytics, experimentation, and impact measurement, as well as a junior business analyst. The team may grow as business needs require. The manager ensures the team delivers accurate, insight‑driven, executive‑ready work while continuously raising analytical standards, improving scalability, and strengthening partnerships with senior leaders across Distribution Transformation, Retail Banking, and the Consumer Bank. This is a player‑coach role requiring strong technical judgment, people leadership, and the ability to shape analytical work into clear narratives that influence senior decision‑making. Primary responsibilities inc...