Support Analyst (Chicago)

Job description

Job Description Position : Support Analyst: Reports To: Manager of Customer Support Location: Chicago, IL: Job Overview: The Support Analyst is a key member of an overall team responding to customer inquiries across the full suite of Reveal software. They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal. They are first-line responders and carry from initiation to resolution. This individual is quick at determining the level of support required and performing triage to correct up-line team members. From your seat in our beautiful new office in downtown Chicago, you will have access to many teammates to help respond to clients timely. Our office is in the heart of the loop with very convenient access to all major public transportation lines. Please be aware that this is a hybrid role (4 days in office, one day work from home). Responsibilities & Duties: Respond to customer inquiries in a timely manner and utilize skills and knowledge of applications to answer questions and solve technical problems. Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success. Assist users...